CONTACT US

Headquarters: Pahoa, Hawaii

Phone:  (907) 598-0027

Email: pocketpotkit@gmail.com

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FAQ

SHIPPING

Do you ship internationally?


No—unfortunately we do not ship internationally at this time, but we plan to in the near future so please check back in a few months.




Are there any states you don't ship to?


Yes—due to local laws, we are unable to ship to the following states: ??????




How much does shipping cost?


We love this question because we know you’ll love the answer ... our shipping is FREE!




How long will it take my package to ship?


We usually ship within 3 days of order placement and packages typically take 3-7 days to ship to you.




Do you ship to Alaska and Hawaii?


Yes we do.




Is your shipping packaging discreet?


Absolutely! Your items will ship in plain boxes with no logos—only our name listed as "PPK."





RETURNS

What is your return policy?


Customers can return any unused items within 90 days of their order leaving our facility. Please see our return policies for more information.




How long does it take to process a refund?


Once a return is received and processed, the card originally used for the purcahse will be refunded. Funds may take as many as 7-10 days to show up in your account depending on your bank's policy.




Can I exchange my order?


Yes, unused items can be exchanged for 90 days from the time it ships to you from our facility. Please see our returns policy for details.




What do I do if my order is damaged or incomplete?


We are so sorry! We take great care in packaging your purchase securely. In the unlikely event something happened, please contact us within 48 hours of delivery and we will express ship you a replacement at our expense.





MISC

Where is Pocket Pot Kit located?


We have facilities in Hawaii and California.




What if my question isn’t answered here?


Feel free to email us at PocketPotKit@gmail.com and we will respond promptly, or call us at (907)-598-0027.





ORDERS

Can I order customized kits?


Yes! Please visit our Wholesale page for more info: SHOP>WHOLESALE.




How can I check the status of my order?


We know how excited you are to receive the coolest thing you’ve ever ordered, which is why as soon as your order ships we email you your tracking information so you can stay in the loop.




How do I make changes to an order I’ve already placed?


Changes can be made on orders before it is prepared to ship. Orders are prepared 24-72 hours once they’ve been placed. To make order changes please contact us by calling or emailing our team.





 
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